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Customer Service Charter

This Customer Service Charter outlines our commitment to our stakeholders to deliver an exceptional customer service experience with the highest quality standards. While we endeavour to maintain the standards outlined in this Charter, this Charter is not intended to, and does not create any legally binding rights or obligations.


Our vision is to be the best rated partner for service, innovation, and technology leadership. Our goal is to deliver an exceptional share of international traveller spend to our customers through our service, technology, and people.


Our values

We go beyond expectations

Our customers are central to our business. We are dedicated to simplifying, improving and positively surprising the businesses and people we work with. Hungry to improve, we are curious, we are committed, we care.

We search for better

We combine our experience with an appetite for learning. We are focused on innovation to ensure that our products are always ahead of the competition. We seek to improve every aspect of our business through the creativity of our people.

We grow together

We are a family that behaves with honesty and integrity. Across our network, we treat others in the way we would like to be treated. We empower each person to do what it takes to deliver, and we collaborate and engage as one united team. Together we achieve more.

We Celebrate Differences

Diversity and difference are what make us stronger. We are committed to attracting the widest range of people and providing an environment where they can flourish. Our blend of people is what sets us apart and we embrace their contributions.


Our commitment to you

  • We will continue to place our customers at the core of everything that we do and incessantly strive to enhance the overall customer experience through innovative, agile and lucid digital solutions.
  • We will serve you with transparency, respect, and professionalism with the highest quality standards and to the best of our ability.
  • We will ensure timely resolution of your queries.
  • We invite you to share your feedback and suggestions to improve our service


Our humble request to you

  • Treat our employees with mutual respect and appreciation of their efforts to serve you.
  • Provide any additional information or documentation that may be required by us to assist you with your service request in a timely manner.
  • Promptly share your feedback and suggestions regarding our service or any change that has affected our service delivery.