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Request a VAT refund claim for your shopping from a merchant registered with Planet and present your travel document used to enter the UAE.
The retailer will enter your information into our digital Tax Free system to issue a VAT refund claim.
To ensure that your tax free transaction has been successfully issued you should check our Shopper Portal. This can be accessed by scanning the QR code on the tax free tag attached to the back of your tax invoice or via the link sent to your phone via SMS.
You must validate your claim at any of our validation points before checking in, when leaving the UAE.
Some of our merchants will issue a digital tax free transaction.
Some of our merchants will issue you a physical tax invoice and attach this tag to the back of it.
Check the status of your Tax Free shopping refund by clicking below.
How to track your Tax RefundYou will receive 87% of the total VAT amount paid, minus a fee of 4.80 dirhams per Tax Free transaction.
Fully digital process that takes only 2 minutes to complete.
The minimum spend required to get a VAT refund is 250 AED.
Present travel documents used to enter the country when making your purchases.
Cash
Card
Digital Wallet
The Federal Tax Authority launched a 100% digital service for Tax Free shopping in November 2018 following the introduction of 5% VAT in January 2018.
Planet is the exclusive operator of the Tax Refund System.
Explore the opportunity to know more about Tax Refund policy and services by clicking here:
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